JEWELRY

If you are not completely satisfied with your purchase due to a material or labor defect please contact me. In that case returns may be made within 5 days of receipt of your package.

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SIZE ADJUSTMENT

Please measure your wrist if you are unsure whether the bracelet you are ordering would fit to avoid unnecessary wait time to wear your spiritual or healing jewelry. If your bracelet should not fit, please message me. I will either adjust your bracelet or replace it with a new one adjusted to your wrist size. 

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BROKEN JEWELRY

I take pride in the quality of my work, but I also know that there is always a chance that jewelry can break. All it sometimes takes is a sharp corner or a loose strand of fabric. Should your bracelet or other jewelry item need repairing, please send me a message and include a picture of the damaged piece. The repair fee comes to $5.00. 

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CUSTOM BRACELETS

The down payment of US $20.00 is nonrefundable once you received the list of your custom bracelet stone selection and their properties. The list of custom selected stones is the first part of your custom bracelet.

Custom bracelets are custom made and none refundable for any other reason than manufacturing or materials defect.

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REFUND FOR CANDLES

Spiritual candles are custom made and nonrefundable

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READINGS & TREATMENTS

The fees for a reading or treatment are nonrefundable. 

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DAMAGED OR LOST ORDERS

Serafina Fae is not responsible for damaged or lost orders that occur during shipping. If you would prefer your order to be insured message me and I will send you a quote to your destination.

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SHIPPING COSTS

Shipping costs are nonrefundable at any time.

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REFUND REQUIREMENTS

The item must be returned in it's original condition and unused. I will exchange/refund the merchandise once it is returned to me. The customer is responsible for return shipping costs. I also reserve the right to refuse a return/exchange for any reason.

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REFUNDED FUNDS

Funds can only be refunded via PayPal.

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No returns are accepted for any other reason than manufacturing or materials defect.